Shipping policy

All orders are processed within 2–5 business days. You will receive a confirmation email with tracking information once your order has shipped.

Shipping rates are calculated at checkout based on your location and the size of your order.

Domestic Shipping
We offer shipping within the United States using trusted carriers. Delivery times may vary by location, but orders typically arrive within 7–10 business days after shipment.

International Shipping
We do offer international shipping. Shipping rates are calculated at checkout based on your location. Delivery timeframes may vary depending on destination and travel requirements.

By placing an international order, you agree to pay any applicable customs fees, import duties, taxes, or other charges required by your country. These fees are not included in your purchase price or shipping cost and are the customer’s responsibility.

We are not responsible for delays caused by customs or international shipping carriers.

Incorrect Addresses
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages
Once an order has been shipped, we are not responsible for delays caused by the carrier. If your package is lost, please contact the shipping carrier directly. We are happy to help guide you through the process if needed.

Questions
If you have any questions about your order or shipping, please contact us at neuroplayproducts@gmail.com